Zoom Phone

Zoom Phone is a full-service, cloud-based calling solution that supports a large workforce with many hybrid and remote staff. The desktop and mobile applications eliminate the need for expensive onsite hardware.

All WVU employees will transition to Zoom Phone by July 1, 2026. View the Zoom Phone Adoption Plan page for a full timeline and progress updates and these pages to help prepare for the migration:

• Preparing to Migrate to Zoom Phone

• Cisco Phone Disposal

You must be logged into your WVU Zoom account at wvu.zoom.us or use Zoom Workplace to access Zoom Phone. If your account is not setup properly when Zoom Phone is added, you will receive an email invitation to join WVU Zoom. You must complete this process before your phone will work in Zoom. Review the Zoom Accounts article for full login instructions.

Contact the ITS Service Desk if you need assistance logging into your Zoom account and accessing Zoom Phone.

Submit an ITS Telephone Assistance request for help with Zoom Phone setup or phone related issues.

WVU resources

Zoom resources

• Getting Started with Zoom Phone

• Making and Receiving Calls

• Voicemail

  • Call History and Recordings

  • Customize greeting and hold music

• In-call controls (mute, transfer, hold, etc.)

• Conference Call

• Elevate a call to a Zoom meeting

Watch a recorded training session

Register for training