Zoom Phone

Zoom Phone is a full-service, cloud-based calling solution that supports a large workforce with many hybrid and remote staff. The desktop and mobile applications eliminate the need for expensive onsite hardware.

Between January 2025 and July 1, 2026, all WVU employees will transition to Zoom Phone.

View the Zoom Phone Adoption Plan page for a full timeline and progress updates.

Preparing to Migrate to Zoom Phone

Recycling Cisco Phones

WVU resources

Zoom resources

• Getting Started with Zoom Phone

• Making and Receiving Calls

• Voicemail

  • Call History and Recordings

  • Customize greeting and hold music

• In-call controls (mute, transfer, hold, etc.)

• Conference Call

• Elevate a call to a Zoom meeting