Blank IRB Protocol Correspondence Letter

Owned by Jessica Steele
Last updated: Nov 19, 2021
1 min read

If you are seeing a blank IRB protocol correspondence letter, follow the fix below for your preferred browser.

Problem

When you attempt to open and view a correspondence letter (approval letter, revision request letter) from the protocol history section, the letter opens in Adobe and appears blank.

Fix for Google Chrome

  1. Enter chrome://plugins into the address bar. 

  2. Scroll down to either Adobe Acrobat or Adobe Reader. You’ll only see them if you have them installed, and it may appear as though it is grayed out.

  3. Click the Enable link.

  4. If you do not have Adobe Reader installed, go to get.adobe.com/reader and download Adobe Reader. Then complete steps 1 to 3.

Or

  1. Select view to download the attachment.

  2. If asked, select download.

  3. Press Ctrl+j.

  4. Single click the document you wish to view.

Fix for Mozilla Firefox

 

To help ensure that Firefox is setup to correctly display PDFs in the web browser, follow the directions found here. If none of these steps work, make sure you have the most up to date version of Adobe Reader installed on your computer. To download the latest version of Adobe Reader, go to get.adobe.com/reader.

Or

  1. Select view to download the attachment.

  2. If asked, select download.

  3. Press Ctrl+j.

  4. Double click the document you wish to view.

Note: If you receive a blank page within WVU+kc, view our WVU+kc Blank Page Received article.