Getting Started with Qualtrics at WVU

Qualtrics is a University-wide, web-based tool for creating and conducting online surveys. At WVU, all faculty, staff and students have access to the CoreXM Qualtrics platform (formerly known as Research Core). Access to Qualtrics is for WVU business and academic purposes, not for personal use or private businesses. Qualtrics should never be used to collect data the University identifies as Sensitive Data. To easily share surveys with others in your department or research team, you can request and use a Qualtrics Group.

If you need to collect data that the University identifies as Sensitive Date, please submit an Qualtrics HIPAA Compliant Access Request for an account on a secure Qualtrics environment.

How to log in to Qualtrics

1. Go to http://wvu.qualtrics.com/ and enter your WVU Login credentials.
   Note: WVU Medicine users who have a dual role at WVU should submit a request to have an account created before attempting to login. 

2. Review the Terms of Service and click I accept at the bottom.

3. You will see the My Projects landing page. From here, you can click Create New Project to create your first survey. All work is automatically saved.

4. When you're finished with your Qualtrics session, click the profile icon in the upper-right corner and select Logout. 

Using Qualtrics

To get started, follow the online guides or on-demand training videos. To access the training videos: 

1. Go to https://basecamp.qualtrics.com/

2. Click Log In.

3. Select the Sign in with SSO link.

4. Enter wvu (all lowercase) in the Organization ID box and click Continue.

5. Log in with your WVU username and password.

Popular how-to articles:

• View and organize your surveys

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• Schedule emails to send reports to a specified list of people on a recurring basis

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Support information

If you need assistance during WVU business hours, submit an ITS request.

If you need assistance outside of WVU business hours, submit a ticket to Qualtrics:

1. Go to qualtrics.com/support-center.

2. Click Sign in with SSO

3. Enter wvu in the Organization ID box and click Continue.

4. Log in with your WVU username and password.

5. Select the nature of your request.

6. Select Survey Platform as your Qualtrics product.

7. Select the support communication method that works best for you.

8. Provide a detailed description of your question or problem and submit your request.