Applaud FAQ

Applaud is modern, cloud-based software that works with the Mountaineer Administrative Processes (MAP) platform to give faculty, staff and student workers on all campuses a more intuitive way to complete many administrative tasks.

Watch the Features in Applaud video to see features for employees and supervisors. Learn more about Applaud functionality and features in the Applaud article. For assistance with Applaud, contact the Shared Services Center 7 a.m. to 7 p.m. Monday through Friday at 304-293-6006, by email at sharedservices@mail.wvu.edu, or by logging into the Salesforce Community platform. 

What are some of the key differences between MyTime and Applaud? 

All features and links currently available in the Employee view of the Portal will remain in place. And with its intuitive design, most employees will need little training to use Applaud. However, some business processes will change.

• Applaud has a two-step Leave Request process. Employees must first select Save on a leave request, then click Submit.

• Applaud indicates clocked hours and leave on a unified, color-coded calendar.

• Leave requests that cross over midnight currently end at 11:59 p.m., which requires the submission of a second request. With Applaud, submissions can cross over midnight, and the need for a separate submission is eliminated.

• Currently, employees may submit Leave Requests retroactively, for up to 12 months. In Applaud, submissions may only be made within the current or two previous pay periods.

• A new electronic process will replace the paper form employees currently use to submit CTO.

Where do I find it?

You will get to Applaud the same way you do now, through links in portal.wvu.edu. You will need to use WVU's Virtual Private Network (VPN) to access the MAP-related services, as well as other secure systems. 

Should the Portal be unavailable, you may also go directly to myhr.wvu.edu through your web browser. However, you cannot navigate from there back to the Portal.

Will my Mountaineer ID card photo be automatically uploaded to my profile? 

No. ID card photographs are considered personal data under University privacy rules. However, you may upload a photo to your profile if you desire, similar to Microsoft 365. If you decide to upload a personal photo, keep in mind that it will be visible to all WVU employees, including student workers.

Who can see my Profile and the organizational chart I'm on? 

Only people with a WVU Employee role in MAP, including student workers, have access to Applaud. Students without employee roles and the general public do not have access. Organizational charts are visible to all WVU employees.

Yes. Because organizational charts will automatically populate using MAP data, the information in Applaud will be the most current and most accurate. This should eliminate work for administrative staff who frequently redesign, replace and repost the documents. In cases where an employee has more than one supervisor (a dotted line), that connection will not be visible in Applaud as the secondary manager is not recorded in MAP.  

 This also eliminates a potential security risk. Publicly visible organizational charts provide a wealth of information for cybercriminals and help them target individuals with higher levels of visibility or access to information.

Can I use this tool from home?

Yes. For remote access to MAP and MAP-related services such as MyReports, Leave Request, Web Clock and Time Card, you will need to log in using WVU’s Virtual Private Network.

How can I request training on Applaud? 

Most employees will not need training to use the new system, but detailed instructions for various tasks are stored in the Shared Services Knowledge Base. Go to wvusharedservices.wvu.edu then type 'Applaud' into the search bar. You can also reach the Shared Services application through portal.wvu.edu. 

My information is wrong in the system. Who do I contact? 

Employees can add and change their personal address, phone numbers and personal email address(es) in Applaud. If you need assistance updating demographic information, contact the Shared Services Center 7 a.m. to 7 p.m. Monday through Friday at 304-293-6006, by email at sharedservices@mail.wvu.edu, or by logging into the Salesforce Community platform.

Can I set up email notifications for time and leave requests in Applaud? 

Yes. You can do that from within the hamburger menu (upper left corner) and choose Advanced Menu. From within the MAP menu, choose Preferences in the upper right corner. Scroll to the bottom and in the Notifications region. Be sure to select “HTML notification with attachments.” Then click the Apply button in the lower right corner.

Can my supervisor change my Personal Information in Applaud? 

No. If you are an employee who cannot update that information yourself, please contact the Shared Services Center for assistance at 304-293-6006 or sharedservices@mail.wvu.edu.

Will supervisors be able to see a total number of hours worked per week (not per pay period) in Applaud?

The existing reports for Hours worked per week and Hours worked per cycle will still be available within Applaud. (The current reports can be accessed using the MyTime Reports button on the portal.)