How to Approve IT Requests
- Cassandra Rinker
- AJ Emerling
Some IT requests require approvals before they can be processed. Approvers will automatically receive an email notification that their approval is required for a request.
Follow the link in the email to the approval task. If your approval task is linked to a separate issue, there will be an additional link to review the request details in the main ticket and to communicate with the requestor.
After reviewing the request, use the Approve or Decline buttons in the approval task to record your decision. The request will automatically update with your selection.
All communication should be done in the main ticket if the approval task is separate from the main ticket. If you Decline a request, you must add a comment to the main ticket explaining why you are declining.
View a complete list of your approvals
Go to the Help Center and Log In using the button in the upper-right corner.
Select Requests in the upper-right corner then Approvals. If you do not see Approvals as an option, you do not have any active approvals.
The page will display all your current approvals. Select the Reference or Summary links to open the approval.
Review the request linked in the approval task and click Approve or Decline.