WVU IT Help Center

Welcome to the IT Help Center

Need to submit a request?

You must log in to the Help Center to view and submit request forms. For assistance, view our Help Center log in instructions.

Topics

  1. Account Management
    1. Login FAQ
    2. Duo Two-Factor Authentication FAQ
    3. Change or Reset Login Password
    Show 2 more
  2. Mountaineer Card
    1. Mountaineer Card and Mountie Bounty FAQ
    2. Mountaineer Card
    3. Where to Use Your Mountaineer Card and Mountie Bounty
  3. eCampus
    1. eCampus 101 for Faculty
    2. eCampus Ultra
    3. eCampus Tips for Instructors & Students
  4. Software Licensing
    1. Software Licensing
    2. Download Microsoft 365 for Free
  5. ITS Support
    1. ITS Service Centers
    2. ITS Service Desk Contact Information
    3. Scheduled Maintenance and System Downtimes (Public)
  6. Health Sciences Resources
    1. SOLE
    2. HSC (Health Sciences) Help Desk
    3. HSC Computer Support Contacts (CSC)
    Show 1 more
  7. HSC Website Support
    1. HSC Website Support
    2. Request HSC Website Access
    3. Request a New HSC Website
    Show 4 more
  8. Research IT
    1. Research FAQ
    2. Approved Technologies for Research (Public)

Portals

  1. Parent, Alumni, Retiree or Guest

    Request help with services available to the WVU community without a WVU Login account. Contact the ITS Service Desk at 304-293-4444 if you need further assistance.

  2. Research & High Performance Computing

    Request support or access to high-performance computing clusters.

  3. WVU Mountaineer Micro Academy

    Welcome! You can raise a request for WVU Mountaineer Micro Academy using the options provided.

Suggested forms

  • WVU Login Help for Students, Faculty or Staff in Parent, Alumni, Retiree or Guest

    Request help with your WVU Login account.

  • Research & High Performance Computing for WVU use in Research & High Performance Computing
  • SOLE Support in Parent, Alumni, Retiree or Guest

    SOLE assistance for users that do not have a WVU/HSC Login

  • Parent Alumni Retiree Guest in Parent, Alumni, Retiree or Guest

    Having trouble accessing certain websites or systems? We'll help you out.

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