Fax Machines

Forward a fax line to another number

To forward a line, dial **1, wait for the dialtone, then enter the number you wish to forward to (ie. 3xxxx, 9598xxxx).

Dial **2 to cancel forwarding.

Find the line number assigned to an analog fax line

Dial 9990# to invoke a recording that includes the line assignment.

Fax machine support

ITS generally does not repair fax machines unless they are an all-in-one machine (fax/printer/copier). You must contact an outside repair service or fax machine vendor for regular fax machines.

• Make sure the device is turned on and plugged into the jack.

• If the fax machine is part of an all-in-one machine that is supported by ITS (fax/printer/copier), submit a WVU IT request or contact the ITS Service Desk. Be prepared to provide the type or brand of fax machine, location, and jack number. 

• If the problem is with the phone line or wall jack, submit a WVU IT request or contact the ITS Service Desk. Be prepared to provide the phone number, location, and jack number.

• If your fax machine is not supported by ITS, contact an outside repair service or the fax machine vendor.

• For assistance with installing a new or purchased replacement fax machine, contact your desk side support.