Enhanced Search Toolbar Issues with WVU Applications

Web enhancing search toolbars such as Google, MSN, or Yahoo are known to cause issues with the following WVU applications:

• Compliance Assistance

• MAP

• eCampus

How do I know what toolbars I have installed? 

There are several ways to check if additional toolbars are installed:

• Open an internet browser and check for non-standard toolbars visible at the top of the screen.

• Click on View. Then click Toolbars. A list of the available tool bars should display.

• Click on the tool bar, if one is visible. A menu box will open showing a list of the available toolbars. See what toolbars are checked.

Problem

A WVU application (eCampus, MAP, other other) is not working properly.

Solution

It is recommended to remove any additional search tool bars. To remove the toolbar from a PC:

1. ​Open the Control Panel.

2. Select Uninstall a program.

3. Select the search bar to be removed.

4. Click Uninstall.

5. Repeat steps 3 and 4 for all applicable search tool bars.

Note: If you want to hide a toolbar, click to deselect it. Hiding a search bar will not always correct the problem.