Troubleshoot frmservlet.jnlp File

If you are unable to run the frmservlet.jnlp file, and Java Web Start Launcher is not available in your list of programs, follow all three steps below. 

Step 1: Open frmservelt.jnlp for the first time with Java Web Start Launcher 

1. Open MAP. 

2. Select the form you want to open. 

3. Download the frmservlet file. 

4. If you are using Firefox, select the download icon then select the folder icon to the right of the frmservelt file. This will open the folder the file is in. If you are using Chrome or Internet Explorer, press CTRL + J to see your downloads then click Show in folder below the frmservelt file. 

5. Double click the frmservlet file.

6. If Java Web Start Launcher is not listed, scroll down to Look for another App on this PC.

7. Double click Java.

8. Double click jre1.8.0_xxx, with xxx being your build version of Java (example: jre1.8.0_241). 

9. Double click bin.

10. Double click javaws.exe.

11. Select Open.

Step 2: Set Java Web Start Launcher as your default App

Now that the file was opened at least once with Java Web Start Launcher, make sure that file is always opened with Java Web Start Launcher:

1. Select the magnifying glass on the Windows Task Bar.

2. Type Default Apps.

3. Select Default Apps.

4. Scroll down to Choose default apps by type.

5. Scroll down to .jnlp. If Java Web Start Launcher is not already set as the default app, select the default app or Choose a default.

6. Java Web Start Launcher should now be in the list. Select Java Web Start Launcher.

Note: If you are using Firefox, make sure Java Web Start is set as your browser's default program to run .jnlp. Follow the instructions in the Changing Downloads Actions section of this Firefox guide. 

Step 3: Clear your Java cache

1. Select the magnifying glass on the Windows Task Bar.

2. Type Java.

3. Select Configure Java.

4. On the general tab, select Settings... under Temporary Internet Files.

5. Select Delete Files...

6. Ensure only Trace and Log Files and Cached Applications and Applets are selected.

7. Select OK.

8. Restart Firefox.

Note: If you receive an error message that the frmservlet.jnlp application was blocked by Java security, view the article “Java Exception Error Preventing Successful Log in to Map.”