Automatic Reply Messages for Shared Mailbox Accounts

Full Access Delegates over Microsoft 365 Shared Mailbox accounts can create or change automatic response messages that will be received by those sending to the account. This can be done through Outlook Web App.

1. Access your personal account through Outlook Web App.

2. Click your picture avatar in the upper-right corner of the screen and select Open another mailbox from the dropdown menu.

3. Type in the name of the shared mailbox account, select the mailbox and click Open. If the name does not autofill when you begin typing the name, select search contacts and directory to find the mailbox.
   If you receive an error message, you may not be a Full Access Delegate on the account. 

4. Click the gear icon in the upper-right section of the window.

5. Choose Mail in the lower-right section of the window.

6. Under Mail, in the upper-left section of the window, choose Automatic replies (located under Automatic processing.) If you don’t see these options, you may need to click the triangles to the left of Mail and Automatic processing to expand the menu.

7. Select the Send automatic replies button and set up the Automatic reply as desired. You can select a start time, stop time or choose to send different messages to senders outside of WVU.

8. Click Save in the upper-middle area of the window.

9. Test the automatic reply by sending a message to this account to ensure that it is working as desired.

If you wish to remove the automatic reply manually, repeat these instructions and select the Don’t send automatic replies radio button.