Microsoft Audio Conferencing FAQ

More information about conference calling options is available in our Conference Call Tools Comparison Chart.

What are the benefits of dial-in conferencing?

Calling in to meetings is very useful when people are on the road, for example, and can't attend a meeting using the Teams client on their laptop or mobile devices. However, there are other reasons why using a phone to attend an audio conference meeting can be a better option than using the Teams app on a computer:

• Internet connectivity is limited.

• A meeting is audio only.

• The person tried to join a Teams meeting and it failed.

• The call quality is better if they dial-in.

• People can join a meeting "hands free" using Bluetooth devices.

• People find it’s easier and more convenient for their situation.

How do I schedule a meeting with dial-in meeting details?

When a user is assigned a Microsoft Audio Conferencing license and creates a new Teams meeting, the dial-in phone numbers and conferencing IDs are added to the meeting invite automatically. Visit Microsoft's support page for more information about setting up meetings in Teams.

How do I request the Microsoft Audio Conferencing license to make conference calls?

Review the Audio Conferencing article for licensing information, pricing and how to place an order. You will need to allow at least 1-2 weeks for your order to be fulfilled.

Who can attend a dial-in conference meeting and who can I hear?

Anyone who has the dial-in number and conference ID can join the meeting, unless the meeting organizer has locked the meeting.

Whether you're calling in using a phone or the Teams web app, you'll be able to hear everyone else on the call, and they can hear you. The meeting organizer has the ability to "mute" meeting attendees if they don't want to hear them.

How do I set options for conference calls?

View Microsoft's support page to learn what options are available and how to set your meeting options.

How many total phone participants can I have in my meeting?

Dial-in conferencing allows up to 250 phone attendees.

Do I need to use a PIN every time I call into a meeting?

Most of the time you don't need a PIN when you call into a meeting with a phone. All you need is the phone number and Conference ID, which you'll find in the meeting invite.

You only need a PIN if:

• You are the meeting leader (presenter) and are calling from a phone that isn't connected to your account, such as a personal cell or home phone.

• You are an attendee, but the meeting is locked and you need to be identified before joining.

How do I find the conference ID?

Users can find the conference ID assigned to them by scheduling a meeting in Outlook and Outlook on the web. Also, users can find the conference ID in the email that will be sent to them after they are set up for dial-in conferencing. Users aren’t able to reset their conference ID. To request a conference ID reset, submit a WVU IT request.

How can I find the conference PIN?

Users can find the PIN in an email that was sent to them when they were set up for dial-in conferencing. Users aren’t able to reset their PIN. To request a PIN reset, submit an ITS request.