Can't Access Microsoft 365 Employee Account

Microsoft 365 is a hosted suite of online collaborative services. Most employees (WVU Morgantown campus, Health Sciences, Potomac State College, WVU Institute of Technology, and WVU Research Corporation) will have Microsoft 365 accounts seamlessly created and made available on their "start access date," which is specified by supervisors and departmental Business Offices in MAP at the time of hiring.

Can’t access your account?

• If you are a new employee and your job type grants you an email, your Microsoft 365 account will be created when a batch runs. Wait until later in the day to access your email.

• If you are a returning employee, or if the new email does not appear in the address book after your start date, submit a WVU IT request to ask for help.

• If you are an employee who recently transferred between HSC and WVU, and your job type grants you an email account, your Business Office needs to change your email address in MAP.

• If you are a University Health Associates or Research Corp employee, your information is sent directly from your Business Office, so please contact that office.​

• Submit an Employee Email Request for Students to request an @mail.wvu.edu account for a student employee.

• If your job type does not grant access to the Microsoft 365 account resource, your supervisor must request a Sponsored Account.