OneDrive for Business

OneDrive for Business is a component of all faculty, staff and students Microsoft 365 accounts. Users will initially receive 5 terabytes of storage space but can request additional storage as needed. This is in addition to the storage Microsoft 365 email accounts have available. Users can upload up to 250GB per file. Submit an ITS request if you need additional assistance.

The OneDrive component must be requested for HSC accounts (accounts with the @hsc.wvu.edu domain). Submit a OneDrive Access Request for it to be activated on your account.

OneDrive support resources

Microsoft provides extensive help and support resources for OneDrive for Business.

• Which OneDrive app do I have?

• Sync files with the OneDrive client in Windows.

• Sync files with the OneDrive client in Mac OS X.

• Save disk space with the OneDrive Files On-Demand for Windows 10.

• Back up your documents, pictures and desktop folders with OneDrive.

For more guides, visit Microsoft's OneDrive support site and search by topic.

Troubleshooting

Microsoft provides troubleshooting guides for common issues in OneDrive.

• Find lost or missing files in OneDrive

• Fix OneDrive sync problems

• Fix OneDrive sync problems on a Mac

• Fix problems uploading files on the OneDrive website

• OneDrive is stuck on “Processing changes"

• Invalid file names and file types in OneDrive, OneDrive for Business, and SharePoint