Outlook Email Basics

Browse the Outlook articles in our Knowledge Base to find information specific to WVU Outlook accounts. If you need general Outlook email assistance, visit Outlook for Windows video training page or search the Microsoft support site. Below are links to popular support topics.

Because of the wide variety of mobile devices and email clients, and the way people configure and use them, ITS cannot test for every situation. ITS does not support email clients or “native” apps, meaning those automatically installed by a mobile device manufacturer. The recommended way to access University email is either through a locally installed copy of Outlook/Outlook Mobile or by accessing Outlook on the Web.

Exiting and past employees may not save WVU email for personal use. Additionally, exiting employees are not permitted to save their employee email beyond their employment as contents of all University Email Accounts are the property of the University, not the Account Holder. See WVU’s Electronic Mail Policy for more details.

Helpful Outlook links:

• Sign in or out of the Outlook Web App

• Recall a message

• Forward or redirect messages to another account

• Recover deleted items in Outlook for Windows

• Recover deleted items in Outlook Web App

• Allow someone else to manage your mail and calendar

• Share contacts with others

• Permission Levels and Confidential Email Messages

• Open another person's contacts (requires permission)

• Delegate access to your account

• Create, assign and manage tasks in Outlook

• Search and filter messages in Outlook

• Organize and clean up your Inbox

• Focused Inbox information

• Change Junk Mail settings

• Clutter information