VPN Troubleshooting with STAR INB
- Cassandra Rinker
Users may experience issues while using the GlobalProtect VPN to access areas of STAR INB. Below are common solutions to STAR INB access issues while working remotely.
Data classified as sensitive in the WVU Sensitive Data Policy must never be accessed via or downloaded to a personally owned device, even when working remotely. Use of a personally owned computer as the primary means to conduct University business is prohibited under Section 4 of the University’s Bring Your Own Device Standard. Only de minimis use of is permitted, provided the device meets the security requirements. Some departmental standards, such as the SFS (Student Financial Services) Sensitive Data Protection Standard, also stipulate that personally-owned devices must never be used to access Sensitive Data.
Common solutions
You may not have the VPN enabled, or your computer was on long enough to disconnect from the VPN. Click the VPN icon to check your connection, then click enable. This will ensure the VPN is connected, enabled and running.
If you experience an error after prolonged machine use, restart your computer. Next, connect to the VPN. Open the browser you use to access STAR and go to the browser settings to clear your browser cache. View the Delete Browser Cache article for browser specific instructions.
For further assistance, contact the ITS Service Desk.