Remote Desktop Access

ITS offers remote desktop (RDP) access for users who are accessing specialized equipment or servers that cannot be accessed otherwise. RDP is not intended for day-to-day use to access a work computer. After a request is submitted for remote desktop access and setup is complete, users must connect to remote VPN then use the Windows App. Information on setting up and using remote VPN is available in the Working Remotely With a VPN article. 

Request Remote Desktop Access

Submit a request for remote desktop access (RDP). You will need to provide the following: 

• Computer name and IP address of the WVU computer you want to connect to

• Building name

• Whether you intend to connect to a server, office computer, or both.

• Whether you are on-campus, hybrid or remote. 

• Are you using a WVU-owned computer to connect? 

• You must also provide Dean/Director approval for your request. You may attach an email of their approval to the ticket, or the Dean/Director may comment in your support ticket after it is created. 

Install the Windows App

Once you've been granted access, install the Windows App to connect to the remote computer. The Windows App is available through Software Center, Company Portal (Azure AD managed computers), or Self Service (macOS) on ITS-supported computers. If you do not have an ITS-supported computer, view Microsoft’s Get Started with Windows App guide for installation instructions.

If you are prompted to sign into the Windows App, enter your WVU Login username followed by your domain (e.g., username@mail.wvu.edu or username@hsc.wvu.edu). You will be redirected to a WVU Login page to enter your Login credentials.

Troubleshooting

• Make sure you are connected to VPN before launching your remote desktop connection. 

• Make sure you have the correct computer name or IP address of the computer you are trying to connect to. 

• Make sure your internet connection at your location is running correctly.