Microsoft 365 FAQ

Microsoft 365 is a hosted suite of online collaborative services offering Outlook email and calendaring, Teams communication and collaboration, OneDrive for Business document storage and sharing, Word, Excel, PowerPoint, all with mobile connectivity.

1 Do I need an installed email client to use Outlook?
2 What are Microsoft Web Apps and what types of files can be used with them?
3 How do I access Microsoft 365 web apps?
4 Where can I find training on Microsoft 365 applications, such as Word, Excel, PowerPoint or Teams?
5 What are the system requirements for using Microsoft 365?
6 Which browser versions are compatible with Microsoft 365?
7 Does Microsoft 365 offer shared mailbox accounts?
8 What sort of security features are used by Microsoft 365?
9 Does Microsoft 365 have virus detection features?
10 Does Microsoft 365 have spam filtering?

Do I need an installed email client to use Outlook?

Many users will find Outlook Web App to be robust enough for their needs on and off campus. It is accessible by browser and doesn't require additional software installation.

An alternative to the Outlook Web App is having an Outlook client installed on a computer. If you are wishing to install Outlook clients on a computer, it can be installed for free through the Microsoft 365 portal.

What are Microsoft Web Apps and what types of files can be used with them?

Microsoft Web Apps are lightweight versions of applications such as Word, Excel, PowerPoint, Teams, and OneNote that allow for viewing, editing and collaborating online without downloading an the app.

How do I access Microsoft 365 web apps?

Go to office.com and click Sign in. Enter your WVU email then click Next. You’ll be prompted to enter your WVU Login credentials and authenticate with Duo.

Where can I find training on Microsoft 365 applications, such as Word, Excel, PowerPoint or Teams?

Browse the training resources in the Microsoft 365 Online Training Center.

What are the system requirements for using Microsoft 365?

Detailed information about system requirements are available on Microsoft's System Requirements for Microsoft page.

Which browser versions are compatible with Microsoft 365?

Latest Safari "Stable" version
Latest FireFox "Stable" version
Latest Chrome "Stable" version

Outlook Web App also has a light version that supports a reduced set of features across almost any browser.

Does Microsoft 365 offer shared mailbox accounts?

Yes. Shared mailbox accounts allow for a non-personal address on an account that can be accessed by numerous people.

What sort of security features are used by Microsoft 365?

Please search Microsoft for comprehensive information on Microsoft 365 security aspects.

Does Microsoft 365 have virus detection features?

Yes, Microsoft 365 has built-in anti-virus technology. Virus and malware protection should be approached in layers, and for this reason it is highly recommended that anti-virus software be installed on your computer, and that it and virus definitions be kept up to date.

Does Microsoft 365 have spam filtering?

Yes. Microsoft 365 has built-in Microsoft spam fighting technology.

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