Call Appearances

Call appearances are the visible lines that appear on the phone set. On the new VoIP phones, these lines appear on a digital screen. Typically, each phone set has 2 primary incoming lines (call appearances). In addition, small sets may have up to four additional (secondary) call appearances for a total of 6 lines. Large sets may have up to 18 additional (secondary) call appearances for a total of 20 lines.

Call appearances can serve any of the following functions:

• Primary number: Phones will have 2 incoming lines, but more can be added if necessary.

• Call appearance only (phone does not ring): This function allows you to view the status of another person’s line. Specifically, you could see and answer incoming calls, see if that line is being used, and determine if it has any voicemail messages, and you will not hear any rings.

• Call appearance with delayed ring (phone rings after 3 rings): This function allows a phone line to ring on another line if someone does not answer within 3 rings.

• Call appearance (rings simultaneously): This function allows an incoming line to ring on multiple phone sets simultaneously.

• 800 numbers

• Personal number with or without voicemail: This is generally used by an individual who answers a main phone line and wants a separate personal number.