How to Access Your Information Technology Bill
- Cassandra Rinker
- Skye Stocum
- Julianna Fisher (Unlicensed)
- Jessica Steele
You can access your Information Technology Bill at https://pinnacle.calero.com/wvu/AUTH?client_id=PINN_WVU.
The https://pinnacle.calero.com/wvu/AUTH?client_id=PINN_WVU URL is case sensitive. Please clear your cache before accessing this new site to make sure you’re using the correct URL. You may bookmark the page once you have successfully authenticated and logged into the site.
Access Your Information Technology Bill
Go to https://pinnacle.calero.com/wvu/AUTH?client_id=PINN_WVU.
When the login box appears, enter your WVU Login and password. You will be redirected once authenticated.
To request access to view bills, including a detailed copy of your printing bill, please submit a ticket and include the funding you wish to see.
When the Calero screen displays, choose the Billing tab on the far-left hand side of the screen and then select Department Billing.
Click the green Search button next to the question mark.
Click the Billing Date you wish to view. Please note the month in the Billing Date column is when charges were posted in MAP. (Example: 01-AUG-2023 would show July 2023 charges.)
Click the green View Report button to create your Departmental Bill.
If one of your department phones is not listed on your phone bill, or if there are phone lines listed on your department phone bill that do not belong to you, report the issue using the ITS Telephone Assistance form.
Login Errors
Make sure you are going to the correct URL. The https://pinnacle.calero.com/wvu/AUTH?client_id=PINN_WVU URL is case sensitive.
If you see a Permission Denied or You are not authorized to view this page error, make sure your WVU Login password is active and that you are entering it correctly. To reset your Login password, go to login.wvu.edu.
If you see a Page cannot be displayed or Microsoft VBScript runtime error try logging into the system from another computer.
If you still cannot access the system, call the ITS Service Desk at 304-293-4444.