Setting Up Outlook on Android - Microsoft 365 Mailbox Protection

To protect organizational email data on mobile devices, Information Technology Services (ITS), Student Financial Services, Payroll, and IT staff for other WVU departments and colleges have application protection policies ensuring WVU mailboxes are only accessible through the Outlook app or Outlook Web Access (OWA). Follow these instructions to install the Outlook mobile app if you are part of these groups. 

For more information about this initiative, policy settings or troubleshooting, read the Outlook Protection Policy article. 

Instructions for Android

If you already have Outlook installed, you may be prompted to install the Microsoft Intune Company Portal app on your phone. If this is the case, skip to step 7 below and proceed from there.

1. Install the Outlook app from the Google Play store.

2. Tap Get Started.

3. Outlook may detect your Google accounts. To add them, tap Google Connect Account, then OK and follow the prompts to add accounts. Otherwise, tap Skip to proceed.

4. Enter your full WVU email address and tap Continue.

5. Enter your WVU Login credentials then tap Sign In.

6. Authenticate with Duo two-factor.

7. If not already installed, you will be prompted to install the Microsoft Intune Company Portal app. Tap Go to Store to open the Google Play Store and install the app.

8. If you are asked to register your device, tap Register and follow the prompts.

9. You will see a notification reading that your IT administrator is now protecting data in this app. Tap OK.

10. Set a security PIN, as requested. 

    • Note: PIN must meet the following criteria:

      • PIN length of 4 digits required.

      • No PIN sequence allowed, e.g. "1234" or "1111"

      • PIN must contain numerical characters only

11. After setting a PIN, you may be asked to reconfirm to use biometrics to access the app. Reconfirm if desired to complete setup.

If you need assistance with setting up Outlook or the required authenticator app, please contact the ITS Service Desk.