Set Up the Outlook Mobile App

Follow these instructions to set up the Outlook app on your iOS or Android device.

Set up Outlook on an iPhone or iPad

1. Install the Outlook app from the App Store.

2. Open the Outlook app and enter your WVU email address and tap Add Account.
   Note: Your address may automatically populate if you have used the app before.

3. Enter your WVU Login credentials and authenticate with Duo.

iOS Troubleshooting

If you receive an error such as “For security reasons, we require additional information to verify your account,” or if Duo displays a greyed-out screen, confirm that content restrictions are turned off or adjust your settings to always allow content from Duo:

1. Navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content.

2. Uncheck Limit Adult Websites to completely disable content restrictions. If you do not want to fully disable content restrictions, you can add http://duosecurity.com to the Always Allow list in same section. This will allow the Duo Prompt to display even if content restrictions are enabled.

Set up Outlook on an Android device

1. Install the Outlook app from the Google Play store.

2. Open the Outlook App and tap Get Started.

3. Outlook may detect your Google Accounts.

   • To add a Google Account (like your MIX Gmail account), tap Google Connect Account, then OK, and follow the prompts.

   • To add a different account (like your @mail.wvu.edu email account), tap Skip.

4. Enter your full WVU email address and tap Continue.

5. Enter your WVU Login credentials, then tap Sign In and authenticate with Duo.

Additional Microsoft 365 resources

Below are links to help optimize your Outlook mail app and set up other Microsoft 365 apps.

• Optimize the Outlook mobile app

• Set up Microsoft 365 apps and email on Android

• Set up Microsoft 365 apps and email on iOS devices