Duo Replacement (Okta Verify) FAQ

Duo two-factor authentication will be retired October 1, 2025, and replaced with a new multi-factor authentication tool, Okta Verify.

Why is Duo going away? 

Using Okta’s integrated multi-factor authentication app will save the University money and streamline the login experience. ITS will support Okta Verify, and faculty, staff and students are strongly encouraged to use this option.  

Do we still have to use Duo after WVU Login accounts move to Okta on June 1?   

Yes. Duo two-factor authentication will remain necessary to access most WVU applications until approximately Oct. 1, 2025.  At that time, you will need to replace the Duo Mobile app with Okta’s integrated multi-factor authentication app, Okta Verify. Hardware alternatives for those who can’t or don’t want to use the app will be available.  

Will I still be able to visit login.wvu.edu to print one-time-use backup codes for Duo in case my phone is lost, stolen or out of battery life?  

No, this service does not exist in Okta.  

I use a Duo display token to log in. Will that still work? 

No, the Duo Digipass tokens that give you a code to complete your authentication will stop working Oct. 1. You can use the new hardware now if you like. View the Supported Multi-factor Tokens page for more information about the new devices.

Does the new hardware work the same way? 

No. Duo Digipass tokens generate a one-time numerical code to complete your authentication. Okta doesn’t support that method. The new hardware needs to be inserted into your computer or tapped if the device supports contactless authentication. 

How do I know if I’m affected by the Duo change? 

Everyone with WVU Login credentials on all campuses is affected by this change, including those with @hsc, @mix and @mail accounts. This includes faculty, staff, students, admitted students, Research Corp. employees, WVU Foundation employees, Emeritus faculty and staff, non-Emeritus retirees and Sponsored Account users.