MIX Gmail FAQ (Public)

All students and teaching faculty have a MIX Gmail/Google account. Below is information about MIX Gmail and how to troubleshoot common problems. 

How do I access MIX Gmail?

MIX Gmail can be accessed a number of ways, including logging into the WVU Portal, visiting mix.wvu.edu/gmail or setting up IMAP on your mobile device.

Is there a limit on file attachments or storage? 

MIX Gmail accounts have 5TB of capacity. MIX accounts are for University business only, but should you need additional storage, you can submit a request to expand it to 25TB. 

If you want to store and send large files, you can send them using Google Drive. 

Will emails be scanned for viruses?

Yes, mail coming into the MIX Gmail system is scanned for viruses.

I accidentally deleted email from my Gmail (@mix.wvu.edu account). Can it be recovered?

WVU does not have a way to recover deleted messages. Check your MIX Gmail trash folder.

How do I add a signature to my MIX emails?

Follow the steps in Google's Create a Gmail signature page and check out WVU's recommended email signature.

I can't send email. What should I do? 

Make sure that you are using a supported browser version. If you still have problems sending emails, submit an ITS ticket to request help with your MIX Email account.

I am not receiving email to my MIX Gmail account. What should I do?

• If you have forwarding set up on your account, make sure you are checking the correct account.

• If you changed your password recently and can access your email on another device, make sure you are entering the correct password and have updated the password on your mobile device.

• Check your quota. If you've reached your email quota, all incoming emails will bounce back to the sender.

How long will I retain my @mix.wvu.edu email address?

Alumni and former students will retain access to their MIX Gmail account for three years after the end of the last term they were enrolled, as long as they log into the account once a year. During this three-year period, data storage will be capped at 200 GB. Alumni and former students will be notified by email 180, 90, 30 and 15 days, before the scheduled deletion of their MIX accounts, as well as the day before.

Can I block a sender from emailing me?

Yes. When viewing a message you can select the More option (three vertical dots) in the top right corner, then select Block Sender.

View the Cyberstalking and Online Harassment page for more information about identifying and preventing cyberstalking, and how to report it.

Can I delete my MIX Gmail account?

Students based in the United States with a MIX Gmail account with West Virginia University can't delete their mailbox. After you graduate and do not log into the account for 180 days, it will be suspended. For students based in a European Union country, they can submit a request for MIX Gmail account deletion as per their countries' laws.