eCampus Known Issues

With each new version of eCampus, bugs are identified and fixed. Below are current known issues, along with available workarounds or anticipated fix releases.

MacOS users may need to enable browser or launcher permissions for webcams, microphones, and application sharing

Issue:

Apple security settings in macOS may require users to manually grant their browser permission to access the webcam, microphone and application sharing for Collaborate sessions.

Resolution:

1. Quit any open browser windows for which permissions will be enabled. 

2. Click the Apple Menu. 

3. Select System Preferences. 

4. Select Security & Privacy. 

5. Select the Privacy tab. 

6. Locate and select the Camera listing in the panel on the left. 

7. Ensure that the box is checked for each browser that should have permission to use this device. 

8. Locate and select the Microphone listing in the panel on the left. 

9. Ensure that the box is checked for each browser that should have permission to use this device. 

10. Close System Preferences, relaunch the browser and test the device in a Class Collaborate Ultra or Blackboard Collaborate Original Session. 

Support for Internet Explorer ended in January 2016

Issue:

Microsoft announced end of development for Internet Explorer 11 in January 2016. Since that time, other browsers have continued to mature, add capabilities, and change security requirements for browser-based applications such as Blackboard Learn. In order to remain compatible with current and future versions of browsers that continue to be developed and supported, we are no longer supporting IE11 with this release. IE11 users will find that most of the application works as expected, but support issues reported specific to IE11 will not be accepted.

Resolution:  

Users will need to use a different web browser such as Google Chrome or Mozilla Firefox.

Instructors Getting Error while Grading Assignments Under Needs Grading

Issue:

Instructors are getting error while grading Assignments under Needs Grading. The instructors are redirected to the Grade Center after the error is presented. The error message at the top of the full grading center reads "the requested page could not be displayed. Please try again. If this continues, please contact your system administrator for assistance". Instructors then have to navigate back to the Student and Assignment they were originally grading. 

Resolution:  

Blackboard vendor has not provided a workaround or a target future release.

Receiving Error when Running Course Performance Report

Issue:

When trying to run the Course Performance report an error is thrown indicating "Goal Set: This value is required and must be provided to continue."

Resolution:  

Blackboard vendor has not provided a workaround or a target future release.

New VTBE does not Load for Response Feedback for "Grade Questions" Tool

Issue:

When grading responses across all test submissions (by selecting Grade Questions in the menu of a Test column in the grade center) only the grade is applied and the feedback is ignored. 

Resolution:  

Blackboard vendor has identified it as a bug. The vendor has not provided a patch or target date when they will resolve it. They have provided the workaround of grading the attempts individually.

Respondus Screencastify Error

Issue:

Screencastify is a Google Chrome extension (typically). If LockDown Browser is detecting that Screencastify is running, the LockDown Browser session will not be permitted to open until you disable or uninstall it. 

Resolution:

1. It is recommended that to first open Google Chrome, and remove the Screencastify extension completely by going to Settings > More Tools > Extensions.

2. In addition, you may also need to remove any user data that is cached here: C:\Users\userid\AppData\Local\Google\Chrome\User Data\Default

3. You may also need to remove Google Chrome, delete the entire C:\Users\userid\AppData\Local\Google\ folder, then re-install Chrome.

4. Some students have found it necessary to also delete Screencastify from all of their Google accounts in order to get things working.

5.  

Issue Launching Zoom meeting via eCampus in Firefox

Issue:

An error message "Unauthorized. Sorry, your session was expired. Please refresh the page or login again." is shown when some users try to launch a Zoom meeting via eCampus in Firefox. 

Resolution:

Use a different browser, such as Chrome or Safari.

Student's assignment in BB Annotate appears differently than uploaded/attached document

Issue:

When grading students in BB Annotate, their assignment appears to be laid out differently than the uploaded/attached document. For example, BB annotate will show three pages, but the students attached document had two pages. The BB Annotate format does not match the format from the attached document. Common fonts such as Times New Roman are substituted with other, visually and metrically incompatible ones in BB Annotate. This can cause page layout changes because the fonts are 'wider' than those selected by the user. 

Resolution:  

1. Use PDF

2. Embed the fonts wished into the DOCX file

Blackboard vendor has not provided a target future release.

Instructors Cannot Select Specific Roles When Sending Emails using Qwickly

Issue:

When using the Qwickly tool, instructors cannot select specific roles in the course to send emails.

Resolution: 

The vendor has not provided a target future release.

Number of Submissions to Grade in the “Grades” Page in Ultra Base Navigation does not change for manually created columns

Issue: The number of submissions to grade in the "Grades" page in Ultra Base Navigation does not change when the instructor grade submissions of manually created columns in the Grade Center.

Resolution:  

Blackboard vendor has not provided a workaround or a target future release.

“Goal Set: This value is required and must be provided to continue” Error When Running Course Performance Report

Issue:

When trying to run the Course Performance report an error is thrown indicating "Goal Set: This value is required and must be provided to continue."

Resolution:  

The error message occurs because there is not a goal aligned with content or user data to process the report.

Third-Party Grade Center Columns in eCampus Cannot Be Deleted

Issue:

Orphaned third-party columns occur when instructors delete an assignment folder without first deleting the specific third-party assignment contained in the folder, particularly courses copied from a previous semester. Orphaned columns cannot be removed from the grade center.

Resolution:  

When third-party assignments (e.g., Turnitin) are copied from a previous semester, there are three options to delete the corresponding column:

1. Third-Party Assignment Still in an eCampus Course: If the instructor has not yet deleted the Turnitin assignment in a copied course, they need to open the assignment before deleting it otherwise, it will not delete the corresponding column in the Grade Center.

2. Third-Party Assignment Deleted from eCampus Course: If the instructor has deleted the Turnitin assignment they cannot delete the corresponding column from the Grade Center, but you can hide the grade column from the instructors' and students' view

3. Third-Party Assignment Deleted from eCampus Course: Submit a ticket to ITS and they will work with the eCampus vendor (Blackboard) to delete the columns.

Teaching Assistants Cannot Grade Turnitin Assignments

Issue:

When a Turnitin assignment link is no longer available to students, Teaching Assistants (TA) are not able to grade it. The TA will get an “Access Denied” error after clicking on the unavailable Turnitin assignment. There are two workarounds for this issue.

Resolution: 

The instructor can create an adaptive release, making the assignment available only to the TA.

 Create an Advanced Adaptive Release for TA 

1. Click the drop-down contextual menu next to the Turnitin assignment. 

1. Select the “Edit” option. 

2. Make sure the “Visible to Students” option is set to Yes. 

3. Make sure the “Display Until” option is unchecked. 

4. Select the “Adaptive Release: Advanced” option. 

5. Click the drop-down contextual menu next to the LTI rule. 

6. Select “Edit Criteria” 

7. Select the box for the “Date” criteria and click the “Delete” button. 

8. Click the “Create Criteria” button. 

9. Select the “Membership” option. 

10. Type the TA’s username. 

11. Click Submit. 

Now the students cannot see the Turnitin assignment, but the TA and instructor can still access it.