MIX Gmail Prompts You To Re-enter Password

If you are prompted to re-enter your username and password while trying to access your MIX Gmail account from the WVU Portal try these troubleshooting steps:

• Change browsers.

• Try accessing your Gmail by going directly to mix.wvu.edu/gmail.

• Clear your browser cache and browser temporary files.

• Reset the browser back to its defaults.

• Change your Login password at login.wvu.edu. Allow up to 20 minutes for the password change to sync to Gmail.

Are you a non-registered student or faculty member that is not actively teaching?

If you are a non-registered student or a faculty member who is not actively teaching, follow the steps below to change your password:

1. Log out of the WVU Portal.

2. Go to the Login Self Service Portal at login.wvu.edu.

3. Change your Login password.

4. Wait a minute and log back into the WVU Portal.

5. Try accessing your MIX Gmail account.

6. If you cannot log into your account at mix.wvu.edu/gmail after 20 minutes, call the ITS Service Desk at 304-293-4444.

Are you a former student?

If you are a former student, follow the steps below to change your password:

1. Go to the Login Self Service Portal at login.wvu.edu.

2. Change your Login password.

3. Log into your MIX Gmail account at mix.wvu.edu/gmail.

Former students are not able to access their MIX Gmail through the WVU Portal. For more information, view the MIX Gmail Account Information for Former Students article.