Mountie Bounty

Mountie Bounty is a convenient debit plan that allows you to place dollar amounts on your Mountaineer Card for later use. Mountie Bounty balances are carried forward each year and are used differently than Dining Dollars. Visit the Dining Services FAQ for more information about the differences between Mountie Bounty and Dining Dollars.

Where can I use Mountie Bounty? 

View the Where to Use Your Mountaineer Card & Mountie Bounty article for a list of on and off campus vendors that accept Mountie Bounty, along with WVU services that require your Mountaineer Card for payment or photo identification.

How do I deposit Mountie Bounty?

Students and employees can deposit Mountie Bounty online through mymountaineercard.wvu.edu. Parents and guests can also deposit money to a student's account. Use the steps below to make an electronic deposit.

Students/Employees:

1. Sign into MyMountaineerCard Online using your Login credentials.

2. In the left navigation menu, select Add Mountie Bounty.

3. If prompted, confirm your information and click Continue.

4. On the next page click the + Add Mountie Bounty button.

5. Select a Payment Type from the dropdown menu and click Continue.

6. Enter the amount you want to add in the Deposit Amount text field. If you have saved credit card information, you can select it form the Choose a Credit Card on File dropdown. Click Continue.

7. If you did not select a credit card on the previous page, click Enter Payment to enter your credit card information.

8. Enter your credit card information and click Submit.
   Note: Some debit cards may not be accepted if a PIN is required to complete a transaction.

9. Under the fine print on the next page, click Add Mountie Bounty.

Parents/Guests:

1. Go to get.cbord.com/wvu/full/guest_deposit.php to add funds for your student.

2. Enter the student’s Login username.

3. Make sure the student you entered is the correct person.

4. Make sure Mountie Bounty is selected under the Please Choose button.

5. Enter the amount you want to deposit and enter your email address to get a receipt.

6. The page will ask you to review the deposit information. Click Enter Payment to continue.

7. Enter your credit card information and click Submit.
   Note: Some debit cards may not be accepted if a PIN is required to complete a transaction.

8. Under the fine print on the next page, click Add Mountie Bounty.

9. Once your deposit is complete, you will receive an email confirmation to the address you provided. Funds will be immediately available for use at the conclusion of the transaction.

How do I manage my Mountie Bounty?

You can set notifications and track your transactions online at mymountaineercard.wvu.edu. Learn more about these features in the Mountaineer Card FAQ. 

To check your balance:

1. Sign in to MyMountaineerCard with your WVU username and password.

2. View your balance from the main page.

3. If you have a balance, you can either spend it at participating locations or request a refund.

Note: A $30.00 account processing fee will be assessed if your Mountie Bounty balance is greater than $30.00 and has been inactive for one year. Any balances $30.00 or less will be reduced to $0.00. To ensure you don’t lose access to your Mountie Bounty, check your balance or spend your funds at least once per year.

How do I request a Mountie Bounty refund?

Mountie Bounty overcharges or disputes

If you believe you have been charged an incorrect amount when paying with Mountie Bounty, first contact the vendor where your purchase was made. If the vendor is unable to assist, request help using the Mountaineer Card Charges and Refunds form.

Refunds for a remaining Mountie Bounty balance on your account

Refunds are available only to students who graduate, officially withdraw, or are no longer enrolled at WVU. Request a refund using the Mountaineer Card Charges and Refunds form. Please allow up to 30 days for the refund to be initiated, at which time the balance will be verified and your request forwarded to the cashier’s office to process. The refund will be processed via ACH if you have set up your electronic refund account with Nelnet. Refunds by check will be sent to the local mailing address you have on file. Cash withdrawals and cash refunds are not permitted.

Please review the Mountaineer Card Terms and Conditions for information about Mountie Bounty refunds and cardholder responsibilities.

What if my Mountie Bounty deposit fails?

If your Mountie Bounty deposit fails, it usually generates an error that is easy to understand. The most common errors indicate insufficient funds or an inactive/canceled card. Sometimes a deposit fails because the billing information does not match the information for the credit card. Be sure to use the correct address associated with the card.

In some situations where a transaction fails, it may look like your bank account or credit card has been charged when it's actually a pending debit. In most cases, you will not need to do anything, as pending holds usually drop off automatically after 1 - 3 days depending on the issuing card's bank policy (occasionally, this can take as long as 7 - 10 business days). If more than 10 business days have passed since the failed deposit was initiated, submit a ticket for Mountaineer Card Services to review.

Note: West Virginia University does not have the ability to release an authorization hold. This can only be performed by the issuing card’s bank. Please pay careful attention to the billing information you've entered and ensure that it matches your credit card.

Missing Card

The cardholder is responsible for safeguarding his/her card. Should the card become lost or misplaced accidentally, by theft, or for any other reason, log on to MyMountaineerCard to deactivate your card. The cardholder assumes responsibility for purchases made against his/her account prior to notifying Mountaineer Card Services or deactivating their card. Only the balance at the time the card is reported missing and invalidated can be protected.

Once Mountaineer Card Services has been notified about a lost or stolen card, the account will be deactivated until the rightful owner has the card reactivated. Mountaineer Card Services can reactivate a card once it is reported as lost or stolen, or the cardholder can reactivate it via MyMountaineerCard.