MyPrinting FAQ

If you have a question about the MyPrinting service, check our MyPrinting FAQ below.

How do I print with MyPrinting?

You can upload a document to myprinting.wvu.edu and print from any MyPrinting location. You can also email your documents directly to a MyPrinting account. View the Upload or Email a Document for MyPrinting article for step-by-step instructions.

If you use a printer consistently, you can install the printer on your computer. Check out the MyPrinting Installation Guide for steps to install a printer.

How much does it cost to print or make copies?

Starting July 1, 2024, MyPrinting costs will be

Black and White – $0.045 per page
Color – $0.095 per page

How do I pay for my prints?

You will need a valid Mountaineer Card or Value Card with Mountie Bounty to pay for your printed documents.

Mountie Bounty funds may be added online at mymountaineercard.wvu.edu. For instructions, visit the MyMountaineerCard FAQ.

How do I make copies?

1. Load the original.

2. Press Copy.

3. If necessary, adjust the copy settings.

   Note: ​To make a color copy, change Color from Black to Auto Color.

4. If necessary, specify the number of copies using the keypad.

   Note: Tapping [No. of Sets] displays the keypad.

5. Press Start.

Please visit Konica Minolta's support site for more detailed information. 

How do I scan a document?

You can scan a document and email it from the printer or save the document to a USB device.

Scan to email:

1. Load the original. 

2. Press Scan/Fax. 

3. To email the document to yourself, press the Me button. You can select other email destinations using the Address Book.
   Note: ​To make a color copy, change Color from Black to Auto Color.

4. Press Start.

5. Please visit Konica Minolta's Bizhub user guide for more detailed information about scanning to email.

Scan to a USB:

1. Load the original document.

2. Insert a USB memory device into the USB port of the machine.

3. Select Save a document to External Memory. It will take a moment for this screen to appear while it reads your flash drive.

4. Set any necessary options, such as filename or Simplex/Duplex, etc.

5. Press Start.

6. When the scan is complete, you may remove the USB memory device.

What paper sizes are available?

All printer locations support the standard 8 1/2 x 11 paper size. Some locations support 8 1/2 x 14 and 11 x 17.

Note: The email and web upload options only support the 8 1/2 x 11 paper size. If you would like to adjust advanced features, such as the paper size, use the traditional print option for your computer. You must have the printer installed before you are able to select the printer from your computer.

How long will my print job be available on the release station?

Your print job will be available for two hours.

I printed a job but did not release it to the printer. Will I be charged?

No, you will only be charged if you authorize the job to be printed at a release station.

My print job had errors or did not finish. What should I do?

Contact the department-level support staff for that printer. If you are unsure of the department-level support for the printer, contact the ITS Service Desk.

I get an error message when trying to print PowerPoint slides that I've uploaded or emailed to MyPrinting.

PowerPoint does not use letter paper size by default. You must resize your document before submitting it by uploading or email:

1. Open your PowerPoint file.

2. Navigate to the Design tab in the ribbon.

3. Select Slide Size then Custom Slide Size…; if you are working in macOS, select Slide Size then Page Setup.

4. Select Custom from the dropdown menu.

5. Enter 11 for the width and 8.5 for the height.

6. If prompted to Maximize or Ensure Fit, choose Ensure Fit. In macOS, select Scale Down.

I got the message "No suitable printer available: The selected printer does not allow some of your print job's attributes 'XXXXXX'. Please select another device or resubmit a revised print job."

This means that there is a setting in the print job that is not supported by the printer. Most often, the unsupported setting is an incorrect paper size, such as trying to print paper size A4 on a printer that only supports Letter size. Try using a different printer or changing the setting for the print job.

If you need to print a document to a printer that does not support the settings you require, contact the department-level support staff. If you are unsure of the department-level support for the printer, submit a ticket.

I swiped my card and got the message 'Transaction was denied.'

Try swiping your card again, making sure you slide the card straight down. If the problem persists, you should have your card checked by Mountaineer Card Services. You will also get this same error if you are using a card that has been reported lost or stolen.

There is a printer on the WVU Paid Printing system, but it is not available for Remote Print.

The department that owns the printer decides if the printer will be available for remote print.

Can I borrow someone else's ID card to print?

No, you are not allowed to borrow someone else's ID card to print. You will ONLY see print jobs sent to your own login username.

I tried to print from my mobile device on the MyPrinting website, but I couldn't find the Upload icon.

The Upload icon will appear once you switch to desktop browser mode. If you continue to experience issues on your mobile device, check the Upload or Email a Document for MyPrinting article for an easy email printing option. 

Is faxing available?

MyPrinting does not support faxing. Student faxing is available at the Mountainlair Service Center.