WVU Tech Cisco Unity Connection (Voicemail) Enrollment Information

Owned by Jessica Steele
Oct 28, 2021
1 min read

Your first step in using Cisco Unity Connection (voicemail) is to enroll as a user, which is done by phone. Typically, Connection is set up so you hear the first-time enrollment conversation when you call the system for the first time. The first-time enrollment conversation is a set of prerecorded prompts that guide you as you do the following tasks:

  • Record your name.

  • Record a greeting that outside callers hear when you do not answer your phone.

  • Change your PIN. (Temporary PIN is 25802.)

  • Choose whether to be listed in the directory. (When you are listed in the directory, callers who do not know your extension can reach you by spelling or saying your name.)

Typically, your Connection administrator gives you an ID (2+your phone extension) and a temporary PIN (25802).

At any time after enrollment, you can re-record your name and greeting or change your PIN and directorylisting status.

How to enroll as a user: 

  1. Press the mail button on your desk phone or dial 9-304-929-0329.

  2. If you are calling from another phone within your organization or from outside your organization, press * (star key) when Connection answers.

  3. Respond as prompted. You do not need to refer to any Connection documentation during enrollment. The system will tell you when the enrollment process is complete.

If you hang up before you have enrolled completely, the first-time enrollment conversation plays again the next time you sign in to Connection.