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If you are unable to send an email from your Office 365 account, make sure you have reached the daily limit.

Problem

  • You cannot send an email from your Office 365 account

  • When you try to send an email, you receive the message "Your message cannot be sent because you have reached your daily limit for recipients."

Solution

There is a daily limit of 10,000 recipients per day, per person. If you have exceeded this limit, then save the email message and send it the following day. If you send mass mailings on a regular basis, you may want to request a LISTSERV.

Request a new LISTSERV mailing list (Morgantown campus, PSC or Tech) by submitting a WVU IT request

Request a new LISTSERV mailing list (HSC) by submitting a WVU IT request

For other email limitations, view the Exchange Online Limits information from Microsoft.

 

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