Set Up the Outlook Mobile App

Follow these instructions to set up the Outlook app on your iOS or Android device.

Set up Outlook on an iPhone or iPad:

1. Install the Outlook app from the App Store.

2. Open the Outlook app and enter your WVU email address and tap Add Account.
   Note: Your address may automatically populate if you have used the app before.

3. Enter your WVU Login credentials and authenticate with Duo.

Set up Outlook on an Android device:

1. Install the Outlook app from the Google Play store.

2. Open the Outlook App and tap Get Started.

3. Outlook may detect your Google Accounts.

   • To add a Google Account (like your MIX Gmail account), tap Google Connect Account, then OK, and follow the prompts.

   • To add a different acocunt (like your @mail.wvu.edu email account), tap Skip.

4. Enter your full WVU email address and tap Continue.

5. Enter your WVU Login credentials, then tap Sign In and authenticate with Duo.

Error Message when authenticating:

If an iOS user receives an error code such as “For security reasons, we require additional information to verify your account,” or if Duo displays a greyed-out screen, user should confirm that the content restrictions are turned off. Follow the following instructions to change settings to always allow content from Duo.

1. Navigate to Settings app> Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content.

2. Uncheck Limit Adult Websites to completely disable content restrictions. If you do not want to fully disable content restrictions, you can add http://duosecurity.com to the Always Allow list in same section. This will allow the Duo Prompt to display even if content restrictions are enabled.

Additional Office 365 resources:

Below are links to help optimize your Outlook mail app and set up other Office 365 apps.

• Optimize the Outlook mobile app

• Set up Office apps and email on Android

• Set up Office apps and email on iOS devices