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IRB Protocol 500 Error

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Created by Jessica Steele , last modified on Nov 18, 2021

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There are several reasons why you may receive a 500 error while trying to access or save an IRB protocol page.

Problem

You are receiving a 500 error when you try to access or save a page in your IRB protocol.

Solution

If you are not already, use Firefox or Chrome. For more information on recommended browsers, visit our Recommended Browsers for WVU+kc article.
Log into the system directly using the URL kc.wvu.edu/kc/portal.do.
Clear your browser cache. For help, view our Deleting Browser Cache article.
If none of the solutions above worked, submit a ticket to the ITS Service Desk.

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