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ITS offers remote desktop (RDP) access for users who are accessing specialized equipment or servers that cannot be accessed otherwise. RDP is not intended for day-to-day use to access a work computer. After a request is submitted for remote desktop access and setup is complete, users must first connect to remote VPN then use the Microsoft Remote Desktop app. Information on setting up and using remote VPN is available in the Working Remotely With a VPN article. 

Requesting Remote Desktop Access

Contact the ITS Service Desk at 304-293-4444 to request access. You will need to provide the following: 

  • Computer name or IP address of the WVU computer you want to connect to

  • Building name

  • Whether you intend to connect to a server, office computer, or both.

  • Whether you are on-campus, hybrid or remote. 

  • Are you using a WVU-owned computer to connect? 

  • You must also provide Dean/Director approval for your request. You may attach an email of their approval to the ticket, or the Dean/Director may comment in your support ticket after it is created. 

Installing Microsoft Remote Desktop

Once you've been granted access, install the Microsoft Remote Desktop app to connect to the remote computer. 

Windows 10: 

If you are using an ITS-supported computer with Windows 10, you can download Microsoft Remote Desktop from the Software Center (for computers in AD) or Company Portal (for computers in Azure AD). If Microsoft Remote Desktop is not available, or you are using a personal computer, follow the steps below: 

  1. Visit the Microsoft Store site to download the Microsoft Remote Desktop app. 

  2. Click the Get button to download the app. 
    Note: If you are prompted to open the Microsoft Store, click Open Microsoft Store then Get.

  3. Click Install. 

  4. Once the app is installed, click Launch. The Remote Desktop window will open. 

  5. Click + Add in the top-right corner of the screen. 

  6. Click Desktop. 

  7. Enter the PC name or IP address of the computer you want to connect to. 

  8. Click Save. 

  9. Once you've added the PC, double-click the icon to launch the remote desktop connection. 

Make sure you are connected to the VPN prior to launching your remote desktop connection. 

MacOS: 

If you are using an ITS-supported Mac, Microsoft Remote Desktop 10 is available through Self Service. If Microsoft Remote Desktop is not available, or you are using a personal computer, follow the steps below: 

  1. Open the App Store. 

  2. Search for Microsoft Remote Desktop. 

  3. Find Microsoft Remote Desktop 10 (usually the first option) and click Get, then click Install.

  4. If requested, sign into the App Store and enter the code you receive by text or email.

  5. The Microsoft Remote Desktop app will open automatically. 

  6. Choose whether to allow camera/microphone access to continue. 

  7. At the main, screen click Add PC. 

  8. Enter the PC name or IP address of the computer you want to connect to. 

  9. Check any settings you wish to change, then click Add. 

  10. Once you've added the PC, double-click the icon to launch the remote desktop connection. 

Make sure you are connected to the VPN prior to launching your remote desktop connection. 

Troubleshooting

  • Make sure you are connected to VPN before launching your remote desktop connection. 

  • Make sure you have the correct computer name or IP address of the computer you are trying to connect to. 

  • Make sure your internet connection at your location is running correctly. 


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