If you have previously set up Duo two-factor authentication on a device, follow the steps below to set up Duo on a new phone or tablet. If you got rid of your old device, you must use backup codes or a Duo token to authenticate before adding your new device to your account.
If this is your first time setting up a device with Duo, view the Set up Duo Two-Factor Authentication on a Phone or Tablet article for instructions.
Set up a new phone or tablet
Using a computer, go to a WVU system that requires you to log in using your WVU username and password (e.g. portal.wvu.edu).
When you see the Duo authentication prompt screen, click the Add New Device link.
Authenticate using your old device, a backup code or a Duo token. If you don’t have access to one of these, you must call the Service Desk at 304-293-4444.
Add your new phone or tablet to your Duo account. If you enabled Duo Restore on your old device, you can connect your Duo account to your new phone or tablet instead of going through the setup process again.
After you’ve added your new device, you can remove your old device from your account.