Typically, the first point of contact is WVU Information Technology Services. However, researchers who use either an @hsc.wvu.edu or a @wvumedicine.org email account to access technology services should start with the HSC ITS Help Desk at 304-293-3631, option 1, or submit a ticket online.
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Researchers
WVU Information Technology Services primarily manages “enterprise” services, meaning those available across all WVU campuses and locations. To search ITS resources, visit the IT Help Center or the Help Center research category. For assistance with WVU+kc, CITI or Kuali Build, you can submit a ticket online. If you can’t find what you need, or you need immediate assistance logging in, call the ITS Service Desk at 304-293-4444.
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Basic infrastructure services such as wired and wireless internet connectivity, telecommunications, databases and servers.
Enterprise applications such as : WVU+kc (Kuali); , Kuali Build, Google Workspace; , eCampus/Blackboard; , MAP/Applaud; , Banner/STAR; , Microsoft 365 , (including Teams; ), LiquidFiles; , Qualtrics; , Zoom; , and CSGold/Mountaineer Card.
Identity Management issues such as Login support and Duo two-factor authentication.
Information Security processes related to compliance and protection of data, including scanning third-party applications and identifying approved technologies for research.
Remote access services such as Virtual Private Network and Azure Virtual Desktop.
HSC Research
Health Sciences Information Technology Services provides services for researchers, including researchers from across the university with required sensitive data controls. HSC manages its own versions of Microsoft 365 (including Outlook email, Calendar and Teams), HSC Virtual Private Network, Zoom, Azure Virtual Desktop, as well as a HIPAA-compliant version of Qualtrics. For HSC computer support submit a ticket online, call HSC ITS Help Desk at 304-293-3631, option 1, or visit the HSC Research Requests page.
HSC ITS responsibilities include but are not limited to:
The HSC Learning Management System, called SOLE.
HSC wired and wireless network at Morgantown, Charleston-Division, and Eastern-Division campuses.
Data collection, storage and sharing applications such as Data Scientist Virtual Machines, HSC Qualtrics; HSC Tableau, HSC SharePoint, HSC network drive (secure Y: drive), HSC NextCloud, and HSC sFTP.
Collaboration tools such as HSC Zoom and HSC Microsoft Teams.
Review and approval of data protection requests for human subject research.
Security review of software and hardware used in research.
Information Security services for HIPAA-covered Protected Health Information (PHI) stored on HSC-managed services.
HIPAA-compliant storage, transfer and share solutions for research data.
College, Department and Regional Support
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