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Requesting Remote Desktop Access
Contact the ITS Service Desk at 304-293-4444 to request access. You will need to provide the following:
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If you are using an ITS-supported computer with Windows 10, you can download Microsoft Remote Desktop from the Software Center (for computers in AD) or Company Portal (for computers in Azure AD). If Microsoft Remote Desktop is not available, or you are using a personal computer, follow the steps below:
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If you are using an ITS-supported Mac, Microsoft Remote Desktop 10 is available through Self Self Service. If Microsoft Remote Desktop is not available, or you are using a personal computer, follow the steps below:
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Make sure you are connected to VPN before launching your remote desktop connection.
Make sure you have the correct computer name or IP address of the computer you are trying to connect to.
Make sure your internet connection at your location is running correctly.
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