Typically, the first point of contact is WVU Information Technology Services. However, researchers who use either an @hsc.wvu.edu or a @wvumedicine.org email account to access technology services should start with the HSC ITS Help Desk at 304-293-3631, option 1, or submit a ticket online.
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WVU Information Technology Services primarily manages “enterprise” services, meaning those available across all WVU campuses and locations. To search ITS resources, visit the IT Help Center or the Help Center research category. For assistance with WVU+kc, CITI or Kuali Build, you can submit a ticket online. If you can’t find what you need, or you need immediate assistance logging in, call the ITS Service Desk at 304-293-4444.
ITS responsibilities include but are not limited to:
Basic infrastructure services such as wired and wireless internet connectivity, telecommunications, databases and servers.
Enterprise applications such as: WVU+kc (Kuali); Kuali Build, Google Workspace; eCampus/Blackboard; MAP/Applaud; Banner/STAR; Microsoft 365, including Teams; LiquidFiles; Qualtrics; Zoom; and CSGold/Mountaineer Card.
Identity Management issues such as Login support and Duo two-factor authentication.
Information Security processes related to compliance and protection of data, including scanning third-party applications and identifying approved technologies for research.
Remote access services such as Virtual Private Network and Azure Virtual Desktop.
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