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1. Make sure your browser is configured correctly. View our How to Access MAP article to see if you have the correct security settings.

2. Clear your browser cache.

3. If you are still unable to open MAP forms, make sure you're using the latest version of Java. To check which version of Java you have or install the updated version of Java, visit the Recommended Java Version article.

4. If you update Java and still can't access MAP, try adding WVU sites to your computer's trusted sites:

   • Windows:

     1. Open Internet Options from the Start Menu search.

     2. Select the Security tab then click Trusted Sites.

     3. Click Sites. 

     4. Enter https://mapprod.wvu.edu and click Add. 

   • Mac: 

     1. Go to Tools then select Internet Options.

     2. Select Security and click the Trusted Sites icon.

     3. Click Sites.

     4. Enter https://mapprod.wvu.edu and click Add. 

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