Teams is a chat-centered workspace where groups and individuals can quickly communicate, meet, and share files. Bringing new people up to speed is easy because of Teams’ persistent chat threads.
View the FAQ below to get started with using Teams. For more information, watch the Welcome to Microsoft Teams training video to see examples of how you can use Teams, search the Microsoft Teams Help Center or visit the Microsoft Teams YouTube channel for training videos.
How do I create a Team?
Click Teams on the left side of the Teams application. Click Join or create a team at the bottom of the screen, select Create a team, choose a Team type, name it and give it a description, then click Next. Now you can add collaborators to your Team by searching for them. Remember to add external users as guests by typing their full email address.
Note: For detailed information on the different Team types, visit this Microsoft Teams Help Center article.
If you're an Office 365 Group owner, you'll see the option to Create a Team From an existing Office 365 Group. Teams created from existing Groups will include the same members and will be linked to that Group's SharePoint site.
If you're not a Group owner or need to create a new Team, enter the Team's name and a brief description and click Next. A new Office 365 Group will automatically be created for the new Team.
Visit the Microsoft Teams Help Center to learn more about adding team members and managing your team settings:
How do I schedule or join a Teams meeting?
View Microsoft's instructions for scheduling a meeting in Teams or joining a meeting in Teams.
Can I attach a Team to an existing Office 365 Group?
Yes. Group owners can choose to create their Team from an existing Group. Click Create Team then Create a Team from an existing Office 365 Group. You'll see a list of Groups you own. Select the Group you want to use to create your Team and click Choose team. The Team will include the same members from the Group and will be linked to that Group's SharePoint site.
Does Teams integrate with SharePoint?
Each Team is linked to an Office 365 Group. Groups include a SharePoint site, so files shared within Teams can be viewed in that Group's SharePoint site.
Can I make phone calls in Teams?
No. However, Teams has audio conferencing capabilities like Skype. You must purchase a license to use audio conferencing. View the Microsoft Audio Conferencing software page for more information.
Can I chat with Skype for Business users with Teams Chat?
No, this is not currently supported.
Can each channel have different members?
Users have the option of creating private channels in Teams, where they can add individual Team members. Otherwise, all standard channels are accessible by all Team members by default. More information on private channels can be found on the Microsoft Teams documentation site.
Can I remove a Team member if the person leaves WVU or is no longer needed?
Team owners can remove members from their team. Click the ellipsis (...) next to your team name and select Manage team. In the Members tab, you'll see a list of Team members and guests. Click the X next to the name of the person you want to remove. If you need to remove another Team owner, change their role from owner to member and then click the X next to their name.
If an owner needs removed and there are no other Team owners, submit an ITS request asking to create a new owner.
I have a lot of Teams. How do I keep track of activity or hide my Teams?
Click the Activity icon on the left-hand sidebar to see a feed of recent activity. In List view, you can also click the triangle next to a Team name to expand or hide Team channels. Channels that are bold have recent activity. Click the ellipsis (...) on a Team and select Hide to add the Team to hidden Teams at the bottom of your Teams list.
How do I change the way I view my Teams?
Users may find it easier to navigate Teams by switching the view between Grid and List. In the top right corner, click your picture icon. From the menu, click Settings. The Settings window will open. Within the General tab go to the Layout section and click Grid or List.
How do I add HSC employees or external guests to my Team?
HSC employees and external users must be added as guests. Type the guest's entire email address and select the Add User as a Guest dropdown when it appears. The user will get an email confirming they have been added to your Team. View Microsoft's Team Owner, Member and Guest Capabilities page to learn more about what guests can and can't do in Teams. After you add a guest to a team, it may take a few hours before they have access. Should you have any concerns relating to the security or access of data please contact the Information Security Team.
Note: If most of the Team's content is going to be used by HSC employees, it's better to have an HSC employee create the Team you're using.
Who is considered a guest?
A guest is defined as someone who isn’t an employee, student, or member of West Virginia University with an active WVU account. This includes email addresses at HSC.
Anyone with a non-WVU consumer email account (e.g. outlook.com, gmail.com, etc.) can participate as a guest in a team with full access to all of its features. If the guest doesn’t yet have a Microsoft account associated with their email address, they will be directed to create one for free.
Please note that WVU will not provide troubleshooting support for guests and guest-side access issues.
What can guest do on a Team?
Guest can collaborate on Teams channels via messaging, calendars, meetings, along with uploading and editing documents that have been added to Team channels like other members.
What can’t a guest do on a Team?
Guest won’t be able to sync the files within the Team to their local computers using the OneDrive client. They however will still be able to collaborate on the files shared within a Team via the Teams client or Web Application.
Guest will be restricted to the Teams they have access too and won't be able to search for other Teams within the WVU tenant or share files in a one-to-one chat.
What is the guest experience like?
When you add the guest's email address to a team, they receive an email from Microsoft Teams with the subject "You have been added as a guest to West Virginia University in Microsoft Teams."
Once the guest has accepted the invitation, they will receive an email with an access URL specific to them. Make sure the user saves this URL in their bookmarks for future access.
Team members will see a message in the General channel announcing that a guest has been added.
How do I change Tenants?
A Microsoft Office 365 tenant is a collection of paid Microsoft services for your organization. Examples of different tenants would be West Virginia University is a different Tenant than the Health and Science Center.
When you get invited to a Team on another tenant you must change the tenant you are on within the Teams client or Web App to collaborate on that Team.
Switching between your various assigned tenants is quick and easy. To switch back and forth between the respective tenant, follow the steps below:
Select your Profile photo.
A listing of the organizations that you are a member of will be displayed.
Select the organization you are wanting to interact on behalf.
You are now interacting as your associated role user the selected organization, to change back to the other organization repeat the steps above.
What are Teams live events and how do they work?
Microsoft Teams live events are an extension of Teams meetings that enable you to schedule and produce events that stream to large online audiences. Visit Microsoft's Get started with Microsoft Teams live events page to learn about the types of events you can create, who you can invite, and how to manage the event.
Why can't I see the Office 365 Group that was created with my Team?
The Group visibility is hidden by default. If you'd like to use the Outlook features of the Group, submit a WVU IT request to change your group visibility.
How do I request help with Teams?
Search the Microsoft Teams help center for guides and solutions to common problems. If you need technical support, submit a WVU IT request for Office 365 application assistance.
Can I use Teams to teach WVU students online?
No. Teams is for WVU employees only.
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