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Users who reach at least 90% of their default 5TB capacity of OneDrive for Business storage can open an ITS Support Ticket submit a ticket and request additional cloud storage up to 25TB. If you then reach 90% of your 25TB storage you can open another ITS Support Ticket and request an addition 25TB in the form of a SharePoint team site.

File Size Limitations

Maximum

Upload

Download

Sync

250GB

250GB

Individual files

250GB

250GB

Files within a zip

20GB

20GB

Info

These limits applies to files, not your total storage. For any file larger than a few GB, we recommend using the OneDrive sync app rather than the website upload feature.

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  • For example, if the file URL in SharePoint is https://www.contoso.com/sites/marketing/documents/Shared%20Documents/Promotion/Some%20File.xlsx, the limit applies to “sites/marketing/documents/Shared Documents/Promotion/Some File.xlsx.”

  • Likewise, if the file URL in OneDrive is https://contoso-my.sharepoint.com/personal/meganb_contoso%20_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmeganb%5Fcontoso%5Fcom%2FDocuments%2FContracts%2FVendor%20Quotations/Some%20File.xlsx, the limit applies to “personal/meganb_contoso_com/Documents/Contracts/Vendor Quotations/Some File.xlsx.”

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  • Each segment of the path (a segment is a file name or folder name like “Promotion” or “Some File.xlsx” in the examples above) can't be more than 255 characters due to operating system limitations.

  • The length of the OneDrive root folder (e.g. C:\users\meganb\OneDrive - Contoso) + the relative path of the file (up to 400 charscharacters) cannot be more than 520 characters.

  • The organization name can be updated in the M365 admin center but that will not propagate to existing Sync relationships (only newly established ones). For existing Sync relationships to have the new organization name, users need to unlink and relink their accountaccounts.

SharePoint Server versions only support up to 260 characters for file and path lengths, Microsoft Excel and older Office version versions have a lower limit, see KB 326039Microsoft's troubleshooting page for details.

If you exceed any limits, you'll receive an error message.

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Certain characters have special meanings when used in file names in OneDrive, SharePoint, Windows and macOS, such as "*" for wildcards, and "\" in file name paths. If a file or folder you’re trying to upload to OneDrive contains any of the characters listed below, it may prevent files and folders from syncing. Rename the file or folder to remove these characters before you upload it.

Characters that aren't allowed in file and folder names  in OneDrive for home, OneDrive for work or school and SharePoint in Microsoft 365

Characters that aren't allowed in file and folder names in OneDrive for work or school on SharePoint Server 2013

" * : < > ? / \ |

(Leading and trailing spaces in file or folder names also aren't allowed.)

~ " # % & * : < > ? / \ { | }.

(Leading and trailing spaces in file or folder names also aren't allowed.)

Notes

  • To rename a file or folder in Windows, select it and press F2. To rename a file or folder on a Mac, select it and press the 'return' key. 

  • Some organizations don't yet support # and % in names. If you're a global admin or SharePoint admin in Microsoft 365, see Enabling # and % Support on the SharePoint blog to learn how to allow these characters.

  • For Office desktop win32 apps: If you're saving an Office file via the Backstage view to a OneDrive or SharePoint folder, you won't be able to save the file if the folder name contains ; (semicolon).

  • If you're using Office 2010, you can't use "&" in file and folder names

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For security reasons, a number of file names and extensions can't be uploaded since they are executable, used by SharePoint Server, or used by Windows itself. 

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Can I share files from my WVU OneDrive account with external, non-WVU colleagues?

Yes. Your organization is selected by default when sharing a file. Click the default People inWest Virginia Universitywith the link can edit selection to view more sharing options.

You can choose to share files with anyone with a link or select people with Microsoft accounts. You can also adjust your sharing options to grant editing access or open files in view-only mode, block downloads, and set a password or expiration date for file access.

View Microsoft’s Share OneDrive files and folders page for more information.

Why can’t I share an item?

You can't synchronize the Shared with me view grouping of files from a OneDrive for work or school site.

Error messages:

  • You can’t share this item because too many items have already been shared in this library
    There is a limit of 50,000 items that can be shared within a folder and any sub-folders.

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  • To overcome this restriction, move some items into another folder that is not within the original folder, or choose individual files to share.

Shared with me

You can't synchronize the Shared with me view grouping of files from a OneDrive for work or school site.

  • Delivery has failed to these recipients or groups error when sharing
    You may receive this error message when trying to share to an address that is not associated with a Microsoft account.

How many OneDrive accounts can I have?

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Read how to Move a OneNote notebook to OneDrive.

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Can I sync network or mapped drives?

You can't add a network or mapped drive as your OneDrive sync location. OneDrive doesn't support syncing using symbolic links or junction points.

Elevated privileges

OneDrive can’t be run with elevated privileges, and you will not be able to see OneDrive menu items within File Explorer. However, the per-machine sync app installation is helpful, especially for multi-user computers and when you don’t want exe files running from the user profile. See also Unable to share OneDrive files.

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Although SharePoint can store 30 million documents per library, for optimum performance we recommend syncing no more than 300,000 files across all document libraries. Performance issues can occur if you have 300,000 items or more across all libraries that you are syncing, even if you are not syncing all items within those libraries.Notes

  • If you are uploading, downloading, or moving a large number of files at once, you may need to wait an extended period of time before the sync process can complete. The desktop app showing “syncing” icon or displaying "processing changes" during this period is not necessarily an indication of a problem. You can always click the OneDrive taskbar icon to see the status of content that is in the process of syncing. To help reduce sync times, we recommend reviewing and possibly modifying your bandwidth settings before starting your upload or download. You can also read how to Choose which OneDrive folders to sync to your computer.

  • There are other SharePoint limits on viewing a document library using the web that may affect how you structure your files in OneDrive.

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Info

 Admins: Learn how to configure the Azure Rights Management service.

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Is differential sync available for all file types?

Differential sync is possible for Microsoft Office files in the new file format, .docx, .pptx, .xlsx. This is part of Office integration and requires that you have:

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  • For optimum performance, we recommend storing no more than 300,000 files in a single OneDrive or team site library.

  • Additionally, relevant to OneDrive Sync, the same performance issues can occur if you have 300,000 items or more across all libraries you are syncing, even if you are not syncing all items in those libraries. The 300K file “soft” limit for OneDrive Sync also applies to shortcut folders

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How are libraries with specific columns or metadata synced?

If you have libraries with Checkout or Validation columns, or when Draft Item Security is set to either Only users who can edit or Only users who can approve items in Version Settings of the library:

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How do I remove sync-blocking column settings?

Windows

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restrictions and limitations

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File Explorer displays the first 35 characters of a site library’s name and site name combination for a library that you have synchronized. This doesn’t affect the ability to sync these items within the limits that are described in this article.

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  • Virtual desktops that persist between sessions.

  • Non-persistent environments that use Windows Virtual Desktop preview.

  • Non-persistent environments that have FSLogix Apps 2.8 or later, FSLogix Office Microsoft 365 Container, and a Microsoft 365 subscription.

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OneDrive Files On-Demand is supported on Windows 10 2017 Fall Creators Update and later versions, or Windows Server 2019 and later versions, or Mac OS X Mojave (10.14) or newer.

macOS specific macOS restrictions and limitations

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