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How do I change my chosen name?
Go to login.wvu.edu.
Select Manage Account. If you are not already logged in, you will be prompted to enter your Login credentials and authenticate with Duo.
Select the Profile tab.
Enter your chosen first and/or last name.
Click Save.
A message will display at the top of the page. If your chosen name change is automatically accepted the message will say “Profile saved. Please allow 1 business day for systems to be updated.”
Note: While most changes are automatically accepted, you may see a message that says your request is “Pending review.” This means your name is not found in the database and needs to be added. You will receive an email notification when your name is added to the database and updated.
Will this change my email?
Selecting a chosen name will change the way your name displays on your email, but it won’t change your email address. For questions about email aliases for @mail.wvu.edu accounts, contact the ITS Service Desk.
Can all systems display a chosen name?
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Systems listed here will display your chosen name(s).
Target System | Chosen First | Chosen Last |
MIX | Yes | Yes |
Microsoft 365 | Yes | Yes |
STAR/Banner | Yes | No |
iServe | Yes | Yes |
Degree Works | Yes | No |
eCampus/Blackboard | Yes | No |
Portal | Yes | No |
Mountaineer Card | Yes | Yes |
WVU Directory | Yes | Yes |
Zoom | View Change Your Zoom Display Name for more information. | |
How long will it take for my chosen name to show up once it’s accepted?
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If your legal name changes, please submit a Personal Information Change Form. Legal name changes require official documentation showing your new name such as a driver’s license, marriage certificate, divorce decree or other court documents. If you experience issues submitting this form, contact Shared Services for assistance.
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If you experience problems related to the use of your chosen name, you should contact the Division of Diversity, Equity and Inclusion for assistance. Campus Engagement and Compliance.
Can I choose any chosen name I want?
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WVU’s identity management system checks submitted names against nearly 40 databases from both U.S. and international sources. Any chosen name submission found in one of these databases is automatically accepted. Those that aren’t found in the databases will be reviewed by humans. As additional names are accepted, they will be added to the evolving WVU database so the next person who requests that name will get an automatic acceptance. The databases currently in use are listed below.
Why is my dead (legal) name still printed on the back of my ID card?
The University Police Department requires that legal names be printed on the backs of WVU ID cards to support public and personal safety. Often, students only carry their Mountaineer Cards. In the case of a medical emergency, law enforcement officers must be able to quickly confirm a person’s legal identity so they can alert family or close contacts. The Chosen Name used in some University systems is not available in the other local, regional and national data systems upon which law enforcement and emergency services rely.
I still have questions. Who can I ask?
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