You can access your Information Technology Bill through at https://pinnacle.calero.com/wvu/AUTH?client_id=PINN_WVU.
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The https://pinnacle.calero.com/wvu/AUTH?client_id=PINN_WVU URL is case |
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sensitive. Please clear your cache before accessing this new site to make sure you’re using the correct URL. You may bookmark the page once you have successfully authenticated and logged into the site. |
Access Your Information Technology Bill
To view your Information Technology Bill, go Go to https://pinnacle.calero.com/wvu/AUTH?client_id=PINN_WVU.
When the login box appears, enter your WVU Login and password. You will be redirected once authenticated.Note: If you didn't have access in the previous billing system, you will receive an error message and will not be able to log into the site.Submit the ITS Telephone Assistance formto request access
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To request access to view bills, including a detailed copy of your printing bill, please submit a ticket and include the funding |
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you |
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wish to |
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see. |
When the
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Calero screen displays, choose
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the Billing
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tab on the far
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-left hand side of the screen and then
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select Department Billing.
Click the green Search button next to the question mark.
Click the Billing Date you wish to view. Please note the month in the Billing Date column is when charges were posted in MAP. (Example: 01-AUG-
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2023 would show July
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2023 charges.)
At this point, you can choose to do any of the following:
Click the green
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View Report
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button to create your Departmental Bill.
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Click Summary By Account to view total amounts for each Expense GL/DSN.
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Click Individual Bills to view each department's charges separated by Expense GL/DSN in Summary, Non-Usage and/or Usage which can be downloaded in Excel/CSV format by choosing the download arrow icon or by choosing the graph icon to create a custom interactive report.
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Click Recurring Charges to view recurring charges by department, which can be downloaded in Excel/CSV format by choosing the download arrow icon or by choosing the graph icon to create a custom interactive report.
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If one of your department phones is not listed on your phone bill, or if there are phone lines listed on your department phone bill that do not belong to you, report the issue using the ITS Telephone Assistance form. |
Login Errors
Make sure you are going to the
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correct URL. The https://pinnacle.calero.com/wvu
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/AUTH?client_id=PINN_WVU URL is case sensitive.
If you
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see a Permission Denied or You are not authorized to view this page error, make sure your WVU Login password is active and that you are entering it correctly.
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To reset your Login
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password, go to login.wvu.edu.
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Permission Denied
You are not authorized to view this page
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If you see a Page cannot be displayed or Microsoft VBScript runtime error try logging into the system from another computer.
If you still cannot access the system, call the ITS Service Desk at 304-293-4444.
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Page cannot be displayed
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