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Make sure you are connecting to the correct network. All WVU students, faculty and staff should connect to the WVU.Encrypted network using their Login credentials.
If you have not claimed your Login account, go to login.wvu.edu and click Claim Account.
Make sure you are entering your Login password correctly. If you think you may have forgotten your password, go to login.wvu.edu and click Forgot Password.
Make sure your device is not in airplane mode.
Move to a more central location on campus, such as the Mountainlair or Evansdale Crossing, and try again.
Read our Wireless Connection 101 help guidesConnect Your Device to WVU's Wi-Fi page.
Make sure your web browser is not trying to connect via dial-up or another server.
If you're trying to connect a mobile device, check the username you entered. Some phones use auto fill to add a space after the username.
Disable any "Connection Manager" you may have running. These programs allow you to turn on and off wireless/bluetooth and manage available wireless networks. This is factory-installed bloatware and unnecessary for WVU's wireless networks. Windows can manage its own wireless settings without it.
If your computer has 2.4 GHz wireless capacity, then purchasing a wireless USB adapter may provide better connectivity. If you are unsure if your wireless is 2.4 GHz, stop by an ITS Service Center. They can also recommend a USB adapter.
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If you still need assistance connecting a laptop or a mobile device, take it to one of the ITS Service Center locations.
If you still need assistance connecting a desktop computer, or if the ITS Walk-Up Support centers are closed, submit a ticket to the ITS Service Desk.