Overview:
If you have previously set up Duo two-factor authentication on a device, follow the steps below to set up Duo on a new phone or tablet. If you got rid of your old device, you must use backup codes or a Duo token to authenticate before adding your new device to your account.
If this is your first time setting up a device with Duo, view the Set the Set up Duo Two-Factor Authentication on a Phone or Tablet article Tablet article for instructions.
Set up a new phone or tablet
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Using a computer, go to a WVU system that requires you to log in using your WVU username and password (e.g. portal.wvu.edu).
When you see the Duo authentication prompt screen, click
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Other options.
Click Manage devices.
Authenticate using your old device, a backup code or a Duo token. If you don’t have access to one of these, you must call the Service Desk at 304-293-4444.
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Select Add a device then follow the prompts to set up your phone or tablet.
After you’ve added your new device, you
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