...
If you have a specialized printer for which ITS has granted exceptions, you may purchase paper in Mountaineer Marketplace, but you will need to provide your exception ID number to Shared Services for approval.
Our lab computers don’t have administrator accounts. Can we still print from them?
You should be able to print from these computers, but it depends on how they are configured. Have your local IT support team contact ITS if you have problems. In some rare circumstances, different driver software may be required.
Will all WVU ID cards work with these printers?
No. Anyone who is still using an ID card issued before June 19, 2017, will need a new card. Older cards don’t contain the chip required for newer printer-copiers, door locks and access controls like those at the PRT. Employees can get a new ID card for free when surrendering their old card. If you have lost your card, you will be charged a $20 replacement fee.
You can get a new photo and ID card at any ITS Service Center location. The following are open 8:30 a.m. to 4:30 p.m. Monday through Friday unless the University is closed.
Mountainlair, next to the Post Office
Bennett Tower, G-118
Health Sciences Center, G-101 North
Alternatively, you can visit idphoto.wvu.edu to submit a photo that meets WVU requirements. Once you have submitted your preferred photo(s), you must also upload a copy of a legal photo ID (i.e., driver’s license, passport) to confirm your identity. Your submission will be reviewed by ITS Service Center staff and you will receive a response via email within three business days. If your photo is rejected, you must submit a new one that meets the guidelines. Cards can be picked up at the Service Centers.