Forward a fax line to another number
To forward a line, dial **1, wait for the dialtone, then enter the number you wish to forward to (ie. 3xxxx, 9598xxxx).
Dial **2 to cancel forwarding.
Find the line number assigned to an analog fax line
Dial 9990# to invoke a recording that includes the line assignment.
Fax machine support
ITS generally does not repair fax machines unless they are an all-in-one machine (fax/printer/copier). You must contact an outside repair service or fax machine vendor for regular fax machines.
Make sure the device is turned on and plugged into the jack.
If the fax machine is part of an all-in-one machine that is supported by ITS (fax/printer/copier), submit a WVU IT request or contact the ITS Service Desk. Be prepared to provide the type or brand of fax machine, location, and jack number.
If the problem is with the phone line or wall jack, submit a WVU IT request or contact the ITS Service Desk. Be prepared to provide the phone number, location, and jack number.
If your fax machine is not supported by ITS, contact an outside repair service or the fax machine vendor.
For assistance with installing a new or purchased replacement fax machine, contact your desk side support.
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