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Completely power down your device, restart it and try the directions again.
Use your device's browser to attempt to connect to Outlook Web App (outlook.com/mail.wvu.edu).
If you are unable to see the Outlook Web App site prompting for your credentials, your device may not presently have a functional data connection. If that is the case, please attempt this again from a location with a good data connection, or contact your cellular carrier for assistance with your data connection.
If you are able to see the Outlook Web App site asking you for your Login credentials, provide them and attempt to log in. If you are unable to log in, the problem may be with your account itself. In that case, please contact the IT Service Desk for assistance with your account.
Temporarily disable cellular data on your device and connect to Wi-Fi. If you are on campus, please connect to the WVU.Encrypted network. After connecting to a strong Wi-Fi signal, please go through the set up directions again. We have seen cases where a cellular data connection may not be able to make the initial connection to the Microsoft 365 system, but being on Wi-Fi exclusively may help complete the process. Be sure to turn your cellular data back on!
If you are still unable to get your device to connect, please contact the IT Service Desk, or access Outlook by installing the Outlook app or by using the Outlook web appWeb App.