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Make sure the device is turned on and plugged into the jack.
If the fax machine is part of an all-in-one machine that is supported by ITS (fax/printer/copier), raise submit a WVU IT request below or contact the ITS Service Desk. Be prepared to provide the type or brand of fax machine, location, and jack number.
If the problem is with the phone line or wall jack, raise submit a WVU IT request below or contact the ITS Service Desk. Be prepared to provide the phone number, location, and jack number.
If your fax machine is not supported by ITS, contact an outside repair service or the fax machine vendor.
For assistance with installing a new or purchased replacement fax machine, contact your desk side support.
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