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You receive a certificate error:

Clear your browsing historyClick here for instructions. Then then restart the browser.

Microsoft Edge is running slowly and has trouble loading pages:

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A page or multiple pages will not load:

Clear your browsing historyClick here for instructions. Then then restart the browser.

A page seems to stuck in an infinite loop:

  1. Press the Windows Key + X.

  2. Then clear Clear your browsing historyClick here for instructions.

  3. Restart the browser.

If you need additional assistance, contact the state HelpDesk at 304-340-4850 or 304-340-4854. The state HelpDesk is available Monday to Friday from 8:00 a.m to 4:00 p.m.

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