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AWS (Provider) | DLT Solutions (Reseller) | WVU ITS | WVU Customer |
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AWS provides the cloud services, and favorable terms are pre-negotiated for participants. | DLT Solutions manages billing and usage, and provides technical guidance. | ITS manages access to cloud services and signs the terms with the reseller (DLT Solutions). ITS maintains an AWS Master AWS Management Account. | WVU customers using the cloud services have accounts created under the ITS Master WVU Management Account, ensuring favorable terms apply. |
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AWS is responsible for security OF the cloud. The customer is responsible for security IN the cloud. ITS is responsible for your access TO the cloud, including management of the AWS agreement. In most cases, accounts are created under WVU Master Management Account where ITS maintains “root account” credentials, configures the account for use with WVU Login and assigns admin roles to the customer. If compliance requirements are such that a standalone account is needed, you will work directly with DLT for account provisioning and access.
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AWS (Provider) | DLT Solutions (Reseller) | WVU ITS | WVU Customer |
|---|---|---|---|
AWS provides the cloud services, and favorable terms are pre-negotiated for participants. | DLT Solutions manages billing and usage, and provides technical guidance. | ITS manages access to cloud services and signs the terms with the reseller (DLT Solutions). ITS maintains an AWS Master AWS Management Account. | WVU customers using the cloud services have accounts created under the ITS Master Management Account, ensuring favorable terms apply. |
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How do I request an AWS account after my consultation?
Visit the Amazon Web Services Account Request page and click Submit a Ticket. You may be prompted to sign in with your WVU Login credentials.
Provide the following information:
Project name/account purpose
Technical Contact (name, email address, phone number): This is a user that will be the primary owner of the account with administrator access.
Procurement Contact (name, email address, phone number): This is a user that DLT Solutions can contact for billing information and questions.
Sensitive Data Classification Information: Review the Sensitive Data Practices and Storage FAQ /wiki/spaces/ITS/pages/303693880article and then select either Yes if your data is sensitive, or No, if it is not.
DLT Support Requested: Optional support is strongly encouraged.
Data Egress Waiver Eligibility: Review the explanation for the data egress waiver and then indicate whether the account is eligible to participate. This means that the workload you anticipate running on this account is not an excluded workload (MOOC, media streaming, or web media hosting) and/or that you do not anticipate your Data Egress charges to exceed 20% of your monthly utilization charges.
Read the AWS Account Agreement thoroughly and then select Yes to agree.
Click Request.
ITS Software Licensing will review the request and confirm that a Purchase Request has been submitted.
WVU Information Security (ISS) will review the request to determine whether the account should be provisioned by ITS or DLT Solutions.
Note: ISS may determine the account be provisioned outside of ITS' oversight to meet compliance requirements. In these cases, DLT will create a standalone AWS account. The customer will maintain root account credentials and work directly with DLT for account provisioning and access.Once Information Security approves the account to be provisioned by ITS, the request is sent to Cloud and Virtualization Services.
A representative from DLT Solutions will contact you for funding information. DLT Solutions is our partner for Amazon Web Services and your point of contact for all AWS billing questions. Options are monthly PCard charge or up-front payment. You will receive several emails from the DLT Operations Center. While you may receive the email indicating that the AWS account is created, ITS has to complete steps to allow use of WVU Login credentials. You will be notified when you can login.
Understand the shared responsibility model for information security and compliance.
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AWS is responsible for security OF the cloud. The customer is responsible for security IN the cloud. ITS is responsible for your access TO the cloud, including management of the AWS agreement. In most cases, accounts are created under WVU Master Management Account where ITS maintains “root account” credentials, configures the account for use with WVU Login and assigns admin roles to the customer. If compliance requirements are such that a standalone account is needed, you will work directly with DLT for account provisioning and access.
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Once your AWS account is created, you will receive an email confirming the creation of your new AWS account. The email also provides a link that takes you to sign-on for access to the AWS Management Console. If your account is under the WVU Master Management Account, you will use your WVU Login credentials. If your account was created by DLT, they will provide credentials. If you experience issues when accessing your account, try clearing your browser cache.
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